Privacy Policy: At all times your information will be treated in accordance with Nova Vista’s Privacy Policy, which also includes the privacy policy of our consortia, Virtuoso, which is available here: https://www.virtuoso.com/Privacy-Policy, applies to your travel and is expressly incorporated herein by reference. Nova Vista is the sole owner of the information collected on its site. Nova Vista only has access to collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you regarding the reason you contacted us.
When you navigate our website, we automatically collect information about your interaction with the website. Information collected automatically may include usage details, IP addresses, browser type, access times, and information collected through cookies, web beacons, log files, tags, pixels, and other tracking technologies. Additionally, as you browse the website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the website, and information about how you interact with the website. You may refuse to accept cookies by activating the appropriate setting on your browser; however, if you select this setting you may be unable to access or use certain parts of the website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to the website.
When you communicate with our agents (whether through social media, by phone, or by our website), you may provide, or we may collect from you, information to process your travel bookings. When you make a reservation for your minor child or someone else through our website, we will request personal information about that individual. As a parent or legal guardian of said minor child you hereby consent to providing us with their personal information. In the event you are making a reservation for someone else through our website, you should obtain the consent of said individual prior to providing us with their personal information. For example, we may collect your and/or your traveling companions’ first and last name, zip code, billing address, shipping address, phone number, payment card information or other payment information, travel preferences, birth date, redress number, and demographic information.
If you make use of any of our social media features on our website or otherwise through a social media provider, we may access information about you via that social media provider in accordance with their privacy policy. Calls to and from our customer service teams may be recorded or monitored for quality control purposes, to protect us in the event of a legal dispute and for staff training. Call recordings will be maintained consistent with this Privacy Policy. Any personal information obtained from you during the call will be treated in accordance with the provisions of this Privacy Policy. Any interactions you have with us through our website, such as chat, may be recorded and monitored for quality control purposes, to protect us in the event of a legal dispute, and for staff training. This information will be processed and maintained consistent with this Privacy Policy.
We employ third-party companies and individuals to administer and provide the website and travel-related products and services on our behalf (including, but not limited to, a cloud service provider and a third-party payment processor) who may need your information to provide website and/or services. We may share your Personal Information with business partners with whom we may jointly offer products or services, or whose products or services may be offered on our website. We share your Personal Information with third party services providers who provide data processing services to us (for example, to support the delivery of; provide functionality on; or help to enhance the security of our online services), or who otherwise process personal information for purposes such as credit card processing, business analytics, customer service, marketing, distribution of surveys or sweepstakes programs, and fraud prevention. We may share your Personal Information with business partners with whom we may jointly offer products or services, or whose products or services may be offered on our website. We share your Personal Information with third party services providers who provide data processing services to us (for example, to support the delivery of; provide functionality on; or help to enhance the security of our Online Services), or who otherwise process personal information for purposes such as credit card processing, business analytics, customer service, marketing, distribution of surveys or sweepstakes programs, and fraud prevention.
Except as described in this Privacy Policy, we will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to purchase an airline ticket. We do not sell or otherwise share personal information about you. We share the personal information we obtain with third parties who perform services on our behalf, such as tour operators, cruise lines, airlines, hotels, etc. These third parties are not authorized by us to use or disclose the information except as is needed to perform their essential functions related to your travel products and services. Once a client books their travel with our third-party partners, client agrees to the privacy policies of the third party partner. It is the client’s responsibility to know the terms of each third party’s privacy policies.
We also may disclose information about you (i) if we are required to do so by law, regulation or legal process (such as a court order or subpoena), (ii) in response to requests by government agencies, such as law enforcement authorities, (iii) for the purpose of or in connection with legal proceedings, or otherwise for the purpose of establishing, exercising or defending our legal rights, or (iv) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity. We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, dissolution or liquidation).
We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. Please note that we do not have access to or control over cookies or other technologies these third parties may use to collect information about your interests, and the information practices of these third parties are not covered by this Privacy Policy. Some of these companies are members of the Network Advertising Initiative, which offers a single location to opt out of ad targeting from member companies. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work
You can opt out of targeted advertising using the following links:
FACEBOOK: https://www.facebook.com/settings/?tab=ads
GOOGLE: https://www.google.com/settings/ads/anonymous
BING:https://advertise.bingads.microsoft.com/enus/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/. Note that if you choose not to receive tailored ads, you will still see online advertisements, but they will be more general and less relevant to you.
We may transfer the personal information we collect about you to recipients (including third party service providers) in countries other than the country in which the information originally was collected. Those countries may not have the same data protection laws as the country in which you initially provided the information. When we transfer your information to recipients in other countries (such as the U.S.), we will protect that information as described in this Privacy Policy and will comply with applicable legal requirements providing adequate protection for the transfer of personal information to recipients in countries other than the one in which you provided the information.
Certain browsers may offer you the option of providing notice to websites that you do not wish for your online activities to be tracked for preference-based advertising purposes (“DNT Notice”). Some browsers are, by default, set to provide a DNT Notice, whether or not that reflects your preference. Providing DNT Notice is often touted as a means to ensure that cookies, web beacons and similar technology are not used for preference-based advertising purposes – that is, to restrict the collection of information your online activities for advertising purposes. Unfortunately, given how preference-based advertising works, DNT Notices may not effectively accomplish this goal. For this and a variety of other reasons, with respect to our website, we do not alter our website’s data collection and use practices based on browser based DNT Notices. Our website does not respond to DNT Notices or similar signals. Rather, if you do not wish to participate in preference-based advertising activities, you should follow the opt-out process identified below.
We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the control over your information and mechanisms to opt out as described in each of the sections above. In addition to those, if at any point you believe the Personal Information we hold about you is incorrect, you want us to correct or delete that information, or you no longer want us to hold that information or contact you, please let us know through the means indicated in the “Contact Us” section below.
If you are a European resident, you have the right to access Personal Information we hold about you and to ask that your Personal Information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the means indicated in the “Contact Us” section below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make a reservation or place an order through the website), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Contact Us
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services or changes to this privacy policy. You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via email at hello@novavistatravel.com.
Notice to California Residents If you are a California consumer, for more information about your privacy rights, please click here.
